Our Return Policy
At GoldHill StoreTeam, we want you to feel comfortable with every purchase. If you’re not completely satisfied, we’re here to help.

Return Window
You may request a return within 30 days of your purchase. Unfortunately, we cannot accept returns beyond this period.

Eligibility Conditions
To be eligible for a return:

• The item must be unused and in the same condition you received it.

• It must include the original packaging.

• Apparel should be unwashed, unworn, and free of damage.

Proof of Purchase
Please include a receipt or order confirmation email with your return.

Important Note
Please do not return items to the manufacturer. All returns must be sent to us directly.

Partial Refunds (if applicable)
We may grant partial refunds in the following cases:

• Items returned more than 30 days after delivery.

• Items not in their original condition, or missing parts not due to our error.

How Refunds Work
Once we receive and inspect your return, you will get an email notifying you of our decision.
If approved, your refund will be processed to your original payment method within a few business days.

Delayed or Missing Refunds
If you haven’t received a refund:

1. Double-check your bank account.

2. Contact your credit card company; posting delays may occur.

3. Contact your bank for processing timelines.
   If all else fails, reach out to us at [email protected].

Non-Refundable Items
Only regular-priced items are eligible for refunds.
Sale items or promotional items are non-refundable.

Exchanges
We only replace items if they are defective or damaged.
To request an exchange for the same product, please email [email protected].

Return Shipping
Please ship returns to the address we provide after contacting us via email.
You are responsible for return shipping costs. These are non-refundable.
If a refund is approved, the return shipping cost will be deducted from the total refund.

Replacement Shipping Time
Delivery times for exchanged items may vary depending on your location.

Returns Over $75
For returns valued over $75, we recommend using a trackable shipping service or shipping insurance.
We cannot guarantee receipt of items without tracking.